Privacy Policy

1. Introduction

This Privacy Policy explains how BrokenMap Solutions LLC ("BrokenMap," "we," "us," or "our") collects, uses, shares, and protects personal information in connection with your use of brokenmapsolutions.com (the "Site"). It applies to visitors, prospective clients, and anyone who contacts us through the Site. It does not cover personal information we may later collect in the course of an active client engagement, which is instead addressed in the applicable engagement agreement.

2. Information We Collect

Information you provide to us directly:

• Contact form: name, company name, email address, phone number (optional), and the content of your message.
• Consultation booking: when you schedule a free consultation through our online scheduling tool, that tool collects the information needed to book the appointment (typically name, email, and the date/time selected).
• Direct correspondence: if you email, call, or message us via WhatsApp, we receive whatever information you choose to share through that channel.

Information collected automatically:

• Standard technical information such as IP address, browser type, device type, pages visited, and referring website, collected through ordinary website server logs and, if enabled, analytics tools.
• Cookies or similar technologies that support core site functionality and, where used, help us understand aggregate site usage. If you are visiting from the European Economic Area, the UK, or another jurisdiction that requires cookie consent, you will be shown a consent option where required by law.

3. How We Use Your Information

We use the information described above to respond to your inquiries and schedule consultations; provide, administer, and improve our advisory, consulting, and training services; send you information you've requested, and — only where you've opted in — occasional updates about our services; maintain the security and proper functioning of the Site; and comply with legal obligations. We do not sell your personal information.

4. Legal Basis for Processing (EEA, UK, and Swiss Visitors)

If you are located in the European Economic Area, the United Kingdom, or Switzerland, we process your personal information on one or more of the following legal bases: your consent (for example, when you submit the contact form); our legitimate interests in operating and improving our business and responding to inquiries; and, where applicable, the steps necessary to enter into a contract with you at your request.

5. How We Share Your Information

We share personal information only as follows: with service providers who help us operate the Site and our business, such as our website hosting provider, our online scheduling tool, and our email provider — each permitted to use your information only to provide services to us; for legal or safety reasons, if required to comply with a legal obligation, protect our rights, or respond to a valid legal request; and in business transfers, in the event of a merger, acquisition, or sale of assets, subject to continued protection under a policy at least as protective as this one. We do not sell or rent your personal information to third parties for their own marketing purposes.

6. Third-Party Links and Services

The Site links to third-party services we do not control, including Amazon, LinkedIn, and WhatsApp, and uses a third-party scheduling tool to power our booking page. Each operates under its own privacy policy, which we encourage you to review — this Privacy Policy applies only to information collected directly through the Site.

7. International Data Transfers

Because we serve clients across Europe and the Americas, information we collect may be transferred to, stored, and processed in the United States or other countries where our service providers operate. Where required, we rely on appropriate safeguards for such transfers, such as standard contractual clauses.

8. Data Retention

We retain personal information for as long as necessary to respond to your inquiry, provide our services, and comply with our legal, accounting, or reporting obligations, after which it is deleted or anonymized.

9. Data Security

We use reasonable administrative and technical measures designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Your Privacy Rights

If you are in the EEA, UK, or Switzerland, you generally have the right to access, correct, delete, or restrict our use of your personal information; to receive a copy of it in a portable format; to object to certain processing; to withdraw consent at any time; and to lodge a complaint with your local data protection authority.

If you are located elsewhere, including in the United States, you may have similar rights under applicable state or national law, which can vary by jurisdiction.

To exercise any of these rights, contact us using the details in Section 12 below.

11. Children's Privacy

The Site is directed at businesses and professionals, not children. We do not knowingly collect personal information from anyone under the age of 16. If you believe a child has provided us with personal information, please contact us so we can delete it.

12. Contact Us

For questions about this Privacy Policy or to exercise your privacy rights, contact:

13. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date above reflects the most recent revision; material changes will be reflected with an updated date.